Common Issues
Encountering a problem? Check the solutions below for the most common questions we receive.
Squarespace Issues
This usually happens for one of two reasons:
- Script Location: Ensure the connection script is pasted into the Footer section of Code Injection, not the Header.
- Logged-in State: Sometimes Squarespace stops external scripts from running while you are in "Edit Mode" to prevent conflicts. Try refreshing the page or checking your site in an Incognito/Private window.
This is normal behavior. Squarespace disables most custom code blocks while you are editing the page structure to prevent the editor from breaking.
To see your widget again, click Save and exit the Edit mode, or simply refresh the page.
This feature requires the widget to be inside a Markdown Block.
If you pasted the code into a standard "Code Block," the visual editor cannot attach itself to the widget. Please delete the block and re-paste the code into a Markdown Block.
WordPress Issues
This is almost always a Caching Issue.
- If you use a caching plugin (like WP Rocket, Autoptimize, or SiteGround Optimizer), clear the cache.
- If you use a CDN (like Cloudflare), purge the file cache.
Please ensure you are running the latest version of the plugin.
If the issue persists, check your browser console (F12) for errors. Often, an ad-blocker or strict browser privacy setting (like Firefox Strict Mode) might be blocking the popup.
General Questions
Yes! By default, most Redesignee widgets are set to font-family: inherit;.
This means they automatically adopt whatever font your website theme is using. If you want to force a specific font, you can do so in the "Typography" section of the visual editor.
After editing a widget in the visual panel, you must click the Update or Save button at the bottom of the sidebar.
If you just click "X" to close the panel, your changes will be discarded.