Knowledge Base

1. Check the live site, not the editor. Squarespace, Webflow, Wix and Framer don't run custom code inside their editors. Open your published site in an Incognito/Private window.
2. Check your plan. Some builders only allow custom code on paid plans (see Installation).
3. Clear caches. Caching plugins and CDNs (like Cloudflare) may still be serving the old version of your page.
4. Check for blockers. Some ad-blockers or strict privacy settings block third-party scripts. Try another browser.

This means the snippet's first part ran, but the engine file didn't load. After 3 seconds the page is shown anyway, so visitors are never stuck on a blank screen.

Make sure you copied the whole snippet, including the last <script src="https://redesignee.com/api/animator/engine..."> line. Also check that no plugin, firewall or Content Security Policy is blocking redesignee.com.

The snippet was probably added to a single page instead of site-wide. Use your platform's global header setting (e.g. Squarespace Code Injection, Wix "All pages", Webflow Site settings, or Shopify theme.liquid).

The snippet is loading too late. It needs to be in the Header/Head (not the Footer), as high up as possible.

On WordPress, optimization plugins that "delay" or "combine" JavaScript can also cause this. Exclude the animator snippet and redesignee.com/api/animator from those settings.

Your site probably has its own animations on the same elements: Squarespace "Animations" in Site Styles, Webflow Interactions, Framer appear effects, or a theme's built-in scroll effects.

Turn off one of them. Either disable the builder's animations, or set that element group to None in the animator.

Hover over it in the animator preview and click the pencil icon in its corner, then click Don't animate. If it sits inside an animated section, it still moves with that section. In that case, click Adjust the section instead and choose Don't animate there. Then generate the script again and replace your snippet.

If you can edit your HTML, you can also add the class rd-no-anim or the attribute data-rd-skip to any element. See Adjusting Single Elements.

1. Replace the whole snippet. Adjustments are saved in the snippet, so generate it again after every change and replace the old one.
2. Check where it applies. If you chose This page only and your live page has a different address than the one you previewed, switch it to Every page.
3. See what happened. Open the page with ?rd-debug at the end of the address and check the browser console. It reports each adjustment as applied, not found or skipped (see Checking What the Animator Does). "Not found" usually means the live page's layout is different from the page you previewed.

If your theme or another script (like Lenis or Locomotive Scroll) already adds smooth scrolling, two systems will compete. Turn off Smooth Scrolling in the animator, or turn off the other one.

Pages that scroll inside an inner container instead of the main page are handed back to normal browser scrolling automatically.

header elements are part of Page Sections. If Replay on Scroll is on, turn it off. Otherwise, choose Fade In for sections so the header doesn't move.